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SOPs, Training & Knowledge Base (AI Chatbot)
Create durable SOPs, a searchable knowledge base, role training, and (optionally) a private AI bot with citations.
Business outcomes
- Consistent execution with version‑controlled SOPs
- Faster onboarding; fewer knowledge gaps
- Searchable KB and AI bot with citations
Process overview
- Define taxonomy and document standards
- Draft/normalize SOPs; enable versioning
- Build KB; design training plans
- Deploy AI bot with RBAC/SSO (optional)
What we’ll do
- SOP/runbook templates and doc governance
- KB structure: taxonomy, metadata, retention
- Role‑based training plans and microlearning
- AI bot with answer citations and usage logging
Team roles
- Sponsor/Ops lead, Role owners, Enablement lead
- IT for SSO/RBAC if AI bot included
Timeline & format
- Pilot with one function; expand by wave
- Async drafting with periodic reviews
Handover & sustainment
- SOP set and KB governance guide
- Training plans and checklists
- AI bot config and monitoring runbook