Business outcomes
- Daily/weekly tasks aligned to objectives
- Reduced ambiguity with clear owners and measures
- Standardized execution via runbooks
Process overview
- Inventory responsibilities and outcomes
- Draft task lists with definitions of done
- Assign ownership (RACI) and dependencies
- Pilot in one area, refine, and publish
What we’ll do
- Map tasks to roles and systems
- Define handoffs and service levels
- Write runbooks/checklists with screenshots where helpful
- Add success measures and simple reporting
Team roles
- Sponsor, Ops lead, Role managers
- Select practitioners for pilot feedback
Timeline & format
- Focused pilot first; scale in waves
- Blend async doc drafting with short working sessions
Handover & sustainment
- Runbook set per role
- Ownership register (RACI)
- Lightweight metrics and review rhythm